Monday, September 18, 2006

Netflix quality control

I'm wondering if anyone else is having the same problem with Netflix.

Last night I was all set to watch a movie that I received over the weekend from Netflix. After waiting for my player to unsuccessfully read the disc, I ejected it and found a large crack in DVD.

This is not the first time this has happened to me.

I have returned three DVDs this year that were totally unplayable. This does not count the DVDs that skipped or froze, but were still somewhat viewable.

Netflix is always quick to send out a replacement DVD. That's not the issue. The issue is whether Netflix checks DVDs when they are returned or before they send them out again.

My sister has also experienced problems with her Netflix DVDs. Maybe they should start checking the DVDs before they go out. It must cost them a fortune just to ship out replacement movies.

I realize Netflix handles millions of DVD every year. I don't care. It's the DVDs I can't watch that annoy me.