I called my HMO this morning. I simply wanted to verify some information on my son's insurance card. I called the 800-number and got a sweet-sounding recorded voice announcing that I should "...listen carefully, as options have changed."
What options? I last called them a couple of years ago and I swear that everything was the same.
I've heard this same type of message in the past with other companies and I wonder if this is just a way to make people think that a change has been made when, in fact, nothing has changed. They just don't want callers to press zero to get a human voice.