Thursday, July 13, 2006

Sprint customer service experience

I have to give a shout-out for the wonderful customer service experience I recently received from Sprint. I recently returned the telephone I'm using as part of my participation in the Sprint Ambassador Program. I sent the phone back on Saturday, July 1 and expected it to take over a week due to the July 4th holiday. The brand-new phone was sent to me via FedEx on Monday, July 10th.

When I attempted to first use it, I discovered it had not been activated. My first phone was already activated when I received it so I thought this was curious. I called the customer service number that is dedicated to supporting Ambassador Program participants. After some researching, we discovered that my phone number was accidentally cancelled! What was amazing to me is that the customer service rep, Pam, took down my telephone number and called me back to re-activate my phone.

In this age of questionable customer service (i.e., Dell), I was gratified to see a company actually have their reps be an ally of a customer, rather than an antagonist. This is especially gratifying as I am testing this service free and am not a Sprint customer!